Returns
As each of our items are customised to your size and height, we are unable to offer refunds and instead only offer exchanges or credit notes.
Credit notes will be emailed over to you and will be valid on our website for 6 months. Please note after this 6 month period your code will become invalid and the credit will be lost.
If there is a promotion, discount or offer advertised after you have placed your order unfortunately you will not qualify for this on your exchanged item.
If you receive your order and believe that it is faulty, we will happily repair or replace your garment with a new one. In the unlikely event of this occurring, please email us at info@raganddoll.co.uk.
Made-to-measure garments or any garments that have been amended to suit a client’s measurements are NON-REFUNDABLE. This is because, once an item has been altered and it differs from our standard sizes, it immediately becomes almost impossible to resell. Even a 1 cm alteration can have a big effect on a garment and it can be the difference between another customer buying the returned item or not.
Please also note that deposits are also NON-REFUNDABLE.
* This does not effect your Statutory Rights.
We want you to be in love with your online purchase but if you are not, you can exchange any item within 14 days of receipt as long as…
- The items must to be unworn and unwashed
- Shoes must also be unworn
- All items still need to have tags attached
- There must be no make up stains or marks
- Earrings are non refundable/exchangeable due to hygiene reasons
Step 1: Exchanges must be made within 14 days of receipt. To return your unwanted item(s), please log in to your account here using your unique code sent to your email and state which items you would like to return using the reason codes provided. Then state what item you would like it exchanged for (please also specify what colour and size you would like).
Step 2: Return your item(s) with all tags and labels still attached. Due to hygiene reasons, we are unable to accept returns for any pierced jewellery.
Step 3: Please keep the proof of postage or tracking number for your parcel, as we will need this information if there are any issues with your return.
