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Exchanges

Due to being such a small and independent company, we are unable to offer refunds and instead only offer exchanges or credit notes. Each one of our items is handmade by an experienced seamstress and we pour a great deal of effort into every order. We cannot afford to make several of each design in a variety of colours and sizes without a guarantee that they will be sold. For this reason, all of our garments are made to order – meaning that we personally make things as and when orders are placed. This is a very common practice for boutique fashion brands such as ourselves.

We hope that our EXCHANGE ONLY policy will incentivise our customers to be conscious consumers that put care and thought into purchasing new garments. We are happy to answer any questions our customers may

If there is nothing else you would like to swap your original order for – you are welcome to wait until we bring out other designs that you may like. Therefore we can issue you a credit note code which will be valid through the website for 6 months. Please note after this 6 month period your code will become invalid and the credit will be lost.

If you would like an exchange and/or a replacement, we do not cover the postage costs this will be up to the customer to ensure the goods are delivered back to us and the new postage is purchased before we can reship your item(s).

If there is a promotion, discount or offer advertised after you have placed your order unfortunately you will not qualify for this on your exchanged item.

If you receive your order and believe that it is faulty, we will happily repair or replace your garment with a new one. In the unlikely event of this occurring, please email us at [email protected].

Made-to-measure garments or any garments that have been amended to suit a client’s measurements are NON-REFUNDABLE or EXCHANGEABLE. This is because, once an item has been altered and it differs from our standard sizes, it immediately becomes almost impossible to resell. Even a 1 cm alteration can have a big effect on a garment and it can be the difference between another customer buying the returned item or not.

Please also note that deposits are also NON-REFUNDABLE.

* This does not effect your Statutory Rights.

 

We want you to be in love with your online purchase but if you are not, you can exchange any item within 14 days of receipt as long as…

Step 1: Exchanges must be made within 14 days of receipt. To return your unwanted item(s), please download our exchange form and state which items you would like to return using the reason codes provided. Then state what item you would like it exchanged for (please also specify what colour and size you would like).

Click here to download exchange form

Step 2: Return your item(s) with all tags and labels still attached. Due to hygiene reasons, we are unable to accept returns for any pierced jewellery.

Step 3: Please keep the proof of postage or tracking number for your parcel, as we will need this information if there are any issues with your return.

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